Royal Brisbane and Women Hospital in Queensland Free Sample

Question: You have just been Appointed as the First Director of Organisational Development that your Organisation has ever had. The First thing you must do is Develop a Strategic Plan for the Next Five Years. Answer: Organisational context The purpose of this report is to present a strategic plan for the Royal Brisbane and Women's Hospital in Queensland, Australia. This hospital seeks to undertake a strategic planning for the development of the critical care and clinical support services. RBWH is a public hospital works under Metro North Hospital and health services. RBWH is tertiary referral hospital that undertakes teaching and research roles. This hospital situated at the North West province of Queensland. Among the total number of patients coming to seek service to this health care unit, number of children is greater than patients of other age group. Patients of age group above 65+ are 83% of the total patients admitted in the private and public hospitals (health.qld.gov.au, 2017). The strategic plan needs to be prepared to address the issues and challenges faced by RBWH and to achieve potential opportunities. Relevant approaches of the development of strategic plan SWOT analysis to develop the strategic plan Strengths Provides complex ambulatory and community services Each unit provides multiple health speciality services including surgery, medicine, psychiatry, oncology, womens and new born. Undertake significant teaching role, which creates good relation with community As population of Queensland is projected to increase 28% by 2026. Therefore, it is expected that demand for critical health care and clinical services will rise in future. It may have good effect on revenue of the organisation. Weaknesses This hospital mainly focuses on the tertiary services. Service needs to be diversified with the increase in population. Inequality in service accession Mismatch in current resources and required resources. Required to handle increasing burden of diseases. Increasing competition in health care unit. Staff management problem (Mellor, 2015) that hampers service quality Opportunity This organisation has opportunity to develop a health reform plan and decision making Opportunity to deliver quality, safety and improvement in quality of the service. Opportunity to deliver a centralised service. Capacity building. Development of road based critical care services Threats Increasing competition from private sector organisation in the area of critical care service (Whiteford et al., 2013) Lack of supervision for neonatology and paediatric training possess the risk of losing accreditation Systematic approach to determine plan Internal and external environment analysis to identify key challenges Setting vision and mission in order to fulfil strategic plan for next five years. Need to mitigate difficulties faced by organisation, patients and staffs in service delivery Developing an action plan Training of responsible employees Determining budget Implementation of plan Critical factors for developing plan Mismatch in current resource and required resources Nursing staff management problem Inequality in the health service accession from different income group Increasing competition in critical care unit Lack of supervision for neonatology and paediatric training possess The strategic plan needs to be developed in order to reduce the organisation risk regarding service and to mitigate current problem faced by different stakeholders. Key variables driving for strategic change Key variables drives towards formulation of strategic plan are as follows: Providing community service at a greater scale Mitigating issue of the safety and supervision Enhance capacity to meet future demand for health care services Increasing sales and productivity Improvement of maternity, post and antenatal services Addressing perinatal mental health care services Support timely access to emergency and other critical care services. Investment, innovation and plan for future development of opportunity. Logical mission and vision Vision statement To improve critical care unit and community in order to bring the excluded group of society under critical care services. Mission statement Mission of RBWH is to provide world class education in health services along with talent development, bringing efficiency in service, increasing partnership with other sister units, developing good governance system. Goals and objectives for outpatient critical care unit for next five years The stated goals and objectives are set for next five years. Major objective of RBWH is to improve service quality in the patient care unit along with the improvement in health care education. Skill development of employees are essential for the improvement of overall service quality as employees need to understand the organisational goals effectively (Thaker et al., 2013). Goals: Objectives Improvement in services Quality assurance Bringing all facilities under one roof through carrying out preventive and promotive services through provision of immunisation, antenatal, counselling and family welfare clinics. Improvement of the skills of staffs Enhancement of economic importance and employee satisfaction Providing fair price medicine shop at the health care unit Initiatives for pay performance approach for employees to encourage them Practice of cost effective health care, resource allocation (Britt et al., 2013) Patient satisfaction Look after complaints and grievances of patients effectively using feedback analysis Providing speciality and super speciality doctors at the outpatients department Supply of all required technologies and instruments at the emergency to provide prompt service to patients (Bismark et al, 2013. Justification of strategic approach The strategic plan is aligned with the vision and mission of RBWH for next five years. A significant number of people in North East region of Metro North Brisbane are excluded from critical health care unit. Therefore, it is required to take initiative to provide them basic health care service facility at affordable cost. Critical care unit can fulfil this objective effectively. Better patient outcome and positive experience are expected in the integrated health care units (Swayne, Duncan Ginter, 2012). Safe and sustainable services are objectives of RBHS. A critical care model is intended to apply in this health care unit to review discharge patients and to prevent readmission in the intensive care unit (ICU). The critical care service will be improved by road based critical transfer system. This strategy is expected to create better patient care experience in next five years. As this institute works both as a health care service provider and education provider, RBWH can play a crucial role in developing employee skill through enhancement of professional and interpersonal communication skills. The later skill is important mostly for the nurses. Implementation of cost effective business strategy, better use of resources, development of employee performance, and reduction in demand and supply gap of staffs through decrease in absenteeism can create a better health care experience (van Wijngaarden, Scholten van Wijk 2012). Enhancement of safety, quality in service, better asset management, reduction in operational cost through cutting unwanted activities and opening up a fair price medicine shop can create a difference of service quality of RBWH that with others References Bismark, M. M., Spittal, M. J., Gurrin, L. C., Ward, M., Studdert, D. M. (2013). Identification of doctors at risk of recurrent complaints: a national study of healthcare complaints in Australia.BMJ quality safety, bmjqs-2012. Britt, H., Miller, G. C., Henderson, J., Bayram, C., Valenti, L., Harrison, C., ... O'Halloran, J. (2013).General Practice Activity in Australia 2012-13: BEACH: Bettering the Evaluation and Care of Health(No. 33). Sydney University Press. health.qld.gov.au (2017). Vision and Mission, Royal Brisbane and Women's Hospital | Queensland Health. Retrieved 30 March 2017, from https://www.health.qld.gov.au/rbwh/mission_values Mellor, L. (2015). Lady Cliento Hospital staffing issues causing 'concerns for patient safety'. ABC News. Retrieved 30 March 2017, from https://www.abc.net.au/news/2015-09-17/lady-cilento-hospital-staffing-shortage-royal-brisbane-neonatal/6785222 Swayne, L. E., Duncan, W. J., Ginter, P. M. (2012).Strategic management of health care organizations. John Wiley Sons. Thaker, D. A., Monypenny, R., Olver, I., Sabesan, S. (2013). Cost savings from a telemedicine model of care in northern Queensland, Australia.Med J Aust,199(6), 414-417. van Wijngaarden, J. D., Scholten, G. R., van Wijk, K. P. (2012). Strategic analysis for health care organizations: the suitability of the SWOT?analysis.The International journal of health planning and management,27(1), 34-49. Whiteford, H. 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